Ironically, the new Store apps provided instructions say nothing about the fact that the user has to download the Store app to get support. The new app uses characters as well as numbers, and that might confuse some people If the computer you are supporting has Store app issues (and that's a common problem, for example store apps not working after a Cumulative update was installed and waiting on a reboot).
Below screenshot is from a Windows 10 vm running as a standard user. If your users are Standard Users (and they should be) then they won't be able to install the app from the Store as it requires local admin permissions. If you were supporting users in Windows Autopilot using CTRL+Windows key + Q, then that built in ability will be gone. To keep your remote assistance sessions secure, you will need to download the new Quick Assist from the Microsoft Store.
The current built-in Quick Assist app is reaching end of service. On the Settings page, under Specifications. When the app has been downloaded, search your device for the new Quick Assist, right click the app icon, and then select App settings. Click Quick Assist in the list, and then click the Get button. Quick Assist is an app in Windows 10 and Windows 11 that enables you to receive or provide assistance with your PC over a remote connection. In the Microsoft Store window, type Quick Assist in the Search box.
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